Effective Date: January 1, 2024 | Last Updated: June 1, 2025
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Furnald AI Solutions LLC ("Company," "we," "us," or "our"), a Minnesota limited liability company located at 11367 Cedar Pointe Dr S, Hopkins, MN 55305. By accessing our website, contacting us for services, or entering into a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or engage our services.
By accessing or using the Furnald AI Solutions LLC website at any URL operated by the Company, or by engaging our consulting, automation, or technology advisory services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional terms applicable to specific services. These Terms apply to all visitors, users, prospective clients, and existing clients.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services after any modification constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for updates.
Furnald AI Solutions LLC provides AI automation consulting, business process automation, CRM automation, marketing automation, lead generation automation, workflow optimization, customer service automation, AI chatbot deployment, software integration services, and related technology advisory services to businesses throughout Minnesota and the Midwest region.
Our services are provided on a project basis, retainer basis, or through monthly service plans as agreed upon in individual service agreements. The specific scope, deliverables, timeline, and fees for each engagement are defined in a separate Statement of Work (SOW) or Service Agreement executed between the Company and the Client.
We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice to affected clients. We will make commercially reasonable efforts to provide advance notice of any material changes to ongoing service engagements.
As a user of our website and/or client of our services, you agree to:
When using our website, you agree not to:
All content on the Furnald AI Solutions LLC website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Furnald AI Solutions LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.
You may access and use our website content for your personal, non-commercial informational purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our website content without our prior written consent.
With respect to deliverables created under a service agreement, ownership of intellectual property will be governed by the terms of the applicable service agreement. Unless otherwise specified in writing, custom automation workflows, integrations, and configurations developed specifically for a client become the property of that client upon full payment of all fees. Our proprietary methodologies, frameworks, templates, and tools remain the exclusive property of Furnald AI Solutions LLC.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FURNALD AI SOLUTIONS LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS, OR LOSS OF GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR WEBSITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Our total cumulative liability to you for any claims arising out of or related to these Terms or our services shall not exceed the total fees paid by you to us in the twelve (12) months preceding the claim. This limitation applies regardless of the theory of liability, whether in contract, tort, negligence, strict liability, or otherwise.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in full. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.
We strive to provide reliable and consistent consulting services; however, we do not guarantee uninterrupted availability of our services or website. Our website may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control.
For ongoing service engagements, we will make commercially reasonable efforts to meet agreed-upon timelines and deliverable schedules. Delays caused by client-side factors, including delayed provision of required information, system access, or approvals, may extend project timelines without constituting a breach by the Company.
Our services frequently involve the integration, configuration, and optimization of third-party software platforms, including but not limited to CRM systems, marketing automation platforms, email service providers, project management tools, and AI platforms. We are not affiliated with, endorsed by, or responsible for the products, services, or policies of any third-party providers.
Third-party software platforms are subject to their own terms of service, pricing, and availability. Changes made by third-party providers to their platforms, APIs, or pricing may affect the functionality of automation solutions we have implemented. We are not liable for disruptions caused by third-party platform changes, outages, or policy modifications.
Our website may contain links to third-party websites for informational purposes. These links do not constitute an endorsement of those websites, and we are not responsible for their content, privacy practices, or accuracy.
Payment terms for our services are specified in individual service agreements. Unless otherwise agreed in writing:
Our consulting services are advisory in nature. While we provide professional recommendations based on our expertise and analysis of your business situation, the ultimate decision to implement any recommendation rests with you. We are not responsible for business outcomes resulting from your implementation or non-implementation of our recommendations.
Consulting engagements are scoped based on information provided by the client. If the actual scope of work materially differs from the information provided during scoping, we reserve the right to adjust fees and timelines accordingly, with advance notice to the client.
AI automation solutions involve the use of artificial intelligence, machine learning, and automated workflow technologies. You acknowledge that:
All project engagements are governed by a written Statement of Work (SOW) that defines the project scope, deliverables, timeline, and fees. Any requests for work outside the defined scope will be addressed through a formal change order process. Change orders must be agreed upon in writing before additional work commences.
Scope creep — the gradual expansion of project requirements beyond the original agreement — is a common challenge in technology projects. We will proactively communicate when requested changes fall outside the original scope and provide change order estimates promptly.
OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that the results obtained from using our services will be accurate, reliable, or meet your specific business requirements. Technology consulting and automation services involve inherent uncertainties, and we cannot guarantee specific business outcomes.
You agree to indemnify, defend, and hold harmless Furnald AI Solutions LLC and its members, managers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or in connection with: (a) your use of our website or services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your infringement of any third-party rights; or (e) any information you provide to us that is inaccurate, misleading, or incomplete.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Hennepin County, Minnesota, and you hereby consent to personal jurisdiction and venue in such courts.
In the event of any dispute, claim, or controversy arising out of or relating to these Terms or our services, the parties agree to first attempt to resolve the dispute through good-faith negotiation. Either party may initiate this process by providing written notice to the other party describing the dispute in reasonable detail.
If the dispute is not resolved through negotiation within thirty (30) days of the initial notice, the parties agree to submit the dispute to non-binding mediation before a mutually agreed-upon mediator in Hennepin County, Minnesota. The costs of mediation shall be shared equally by the parties.
If mediation is unsuccessful, either party may pursue legal remedies in the courts of Hennepin County, Minnesota, as provided in the Governing Law section above. Nothing in this section shall prevent either party from seeking emergency injunctive or other equitable relief from a court of competent jurisdiction.
If you have any questions about these Terms and Conditions, please contact us:
These Terms and Conditions were last reviewed and updated on June 1, 2025. By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
