Privacy Policy

Effective Date: January 1, 2024  |  Last Updated: June 1, 2025

Furnald AI Solutions LLC ("Company," "we," "us," or "our"), located at 11367 Cedar Pointe Dr S, Hopkins, MN 55305, is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, contact us, or engage our consulting and automation services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

1. Introduction

Furnald AI Solutions LLC operates as an AI automation consulting and technology advisory firm serving small businesses, professional services firms, healthcare practices, legal offices, marketing agencies, and other organizations throughout Minnesota and the broader Midwest region. In the course of providing our services and operating our website, we may collect certain information about visitors, prospective clients, and existing clients. This Privacy Policy governs all such data collection and processing activities.

We are committed to transparency regarding our data practices. We do not sell your personal information to third parties for their own marketing purposes. We collect only the information necessary to provide our services, respond to inquiries, and improve our business operations.

2. Information We Collect

We collect information in several ways: directly from you when you provide it, automatically when you use our website, and from third-party sources in limited circumstances.

2.1 Personal Information

When you contact us, submit a consultation request, complete our contact form, or engage our services, we may collect the following personal information:

• Full name (first and last name)
• Business or company name
• Business email address
• Phone number
• Business mailing address
• Industry and business type
• Number of employees
• Current software and technology stack in use
• Services of interest or services requested
• Project descriptions, business challenges, and related communications
• Billing and payment information (processed through secure third-party payment processors)

2.2 Technical Information

When you visit our website, we automatically collect certain technical information through standard web server logs and analytics tools, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring website or URL
• Pages visited and time spent on each page
• Date and time of visit
• Device type (desktop, mobile, tablet)
• Screen resolution and display settings

3. Cookies Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our content. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly. These cannot be disabled without affecting core website functionality.
• Analytics Cookies: Help us understand how visitors use our website by collecting anonymous statistical data about page views, session duration, and navigation paths.
• Preference Cookies: Remember your settings and preferences to provide a more personalized experience on return visits.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements. We use these sparingly and only with appropriate consent.

You may control cookie settings through your browser preferences. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are set. Please note that disabling certain cookies may affect the functionality of our website.

4. Analytics Information

We use Google Analytics and similar web analytics services to collect and analyze information about how visitors use our website. These services use cookies and similar technologies to collect information such as how often users visit the site, what pages they visit, and what other sites they used prior to visiting our site. We use this information to improve our website content, navigation, and user experience.

Google Analytics collects only the IP address assigned to you on the date you visit our site, rather than your name or other identifying information. We do not combine the information collected through Google Analytics with personally identifiable information. Google's ability to use and share information collected by Google Analytics about your visits to our site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

5. How Information Is Used

We use the information we collect for the following purposes:

• To respond to your inquiries, consultation requests, and communications
• To provide, deliver, and manage our consulting and automation services
• To prepare proposals, service agreements, and project documentation
• To process payments and manage billing
• To send service-related communications, project updates, and account information
• To send marketing communications about our services (with your consent or as permitted by law)
• To improve our website, services, and business operations
• To analyze website usage and optimize user experience
• To comply with legal obligations and enforce our agreements
• To protect against fraud, unauthorized access, and other security threats
• To maintain business records as required by applicable law

6. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may send you marketing communications about our services, industry insights, automation tips, and business resources. You may opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email we send
• Contacting us directly at hannahfurnald@furnaldaisol.com
• Calling us at (612) 600-0586

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related communications necessary for the performance of our services or required by law.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Client records: Retained for a minimum of seven (7) years following the conclusion of the client relationship, as required for tax and business record-keeping purposes.
• Prospect and inquiry records: Retained for up to three (3) years from the date of last contact.
• Website analytics data: Retained in aggregated, anonymized form indefinitely; identifiable data retained for up to twenty-six (26) months.
• Marketing opt-out records: Retained indefinitely to honor your preferences.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted to and from our website
• Secure, password-protected systems with access controls
• Regular security assessments and software updates
• Limited access to personal information on a need-to-know basis
• Use of reputable, security-certified third-party service providers

While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.

9. Third Party Services

In the course of providing our services and operating our business, we may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

Third-party service providers we may use include:

• Payment processors: For secure processing of consulting fees and service payments
• Email service providers: For sending transactional and marketing communications
• CRM platforms: For managing client relationships and project information
• Cloud storage providers: For secure storage of project files and documentation
• Analytics providers: For website traffic analysis and performance monitoring
• Project management tools: For coordinating service delivery and client communications

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

10. User Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Restriction: You may request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
• Right to Object: You may object to the processing of your personal information for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at hannahfurnald@furnaldaisol.com or (612) 600-0586. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.

11. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights include:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell personal information. However, if this practice changes, California residents will have the right to opt out.
• Right to Non-Discrimination: We will not discriminate against you for exercising your California privacy rights.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information.

To submit a California privacy rights request, please contact us at hannahfurnald@furnaldaisol.com. We will verify your identity and respond within forty-five (45) days, with a possible extension of an additional forty-five (45) days when reasonably necessary.

12. Children's Privacy

Our website and services are directed exclusively to business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete such information from our records.

If you believe we may have collected information from a child under 18, please contact us immediately at hannahfurnald@furnaldaisol.com.

13. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you by email or by posting a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, please discontinue use of our website and services and contact us to discuss your options.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns promptly and transparently. We will respond to all privacy-related inquiries within thirty (30) business days.