Effective Date: January 1, 2024 | Last Updated: June 1, 2025
This Refund Policy ("Policy") describes the terms and conditions under which Furnald AI Solutions LLC ("Company," "we," "us," or "our") provides refunds for consulting services, automation projects, and related technology services. Please read this Policy carefully before engaging our services. By entering into a service agreement with us, you acknowledge that you have read and agree to this Refund Policy.
Furnald AI Solutions LLC provides professional consulting, AI automation, and technology advisory services. Because our services involve the investment of significant professional time, expertise, and resources, our refund policy reflects the nature of professional services engagements. We are committed to delivering high-quality work and client satisfaction, and we will work in good faith to resolve any concerns about service quality or delivery.
This Policy applies to all services provided by Furnald AI Solutions LLC, including but not limited to AI automation consulting, business process automation, CRM automation, marketing automation, lead generation automation, workflow optimization, customer service automation, AI chatbot deployment, software integration services, and related technology advisory services.
Our refund policy varies depending on the type of service engaged, the stage of the project, and the circumstances of the refund request. We encourage clients to communicate concerns promptly so that we can address them before they escalate to refund requests.
Consulting services include strategy sessions, business process assessments, technology evaluations, automation roadmap development, and advisory engagements. These services involve the direct application of professional expertise and time.
Refunds for completed consulting sessions or delivered consulting reports are generally not available, as the professional time and expertise have been expended. However, we recognize that circumstances may arise where a refund is warranted, and we will evaluate each situation on its merits.
If a consulting session is cancelled by the client with at least forty-eight (48) hours advance notice, any prepaid fees for that session will be credited toward a future engagement. Cancellations with less than forty-eight (48) hours notice may be subject to a cancellation fee of up to 50% of the session fee, at our discretion.
Project-based engagements typically require a deposit of 50% of the total project fee prior to commencement of work. Project deposits are used to reserve our team's time and resources, initiate project planning, and begin preliminary work.
Project deposits are non-refundable once project work has commenced. "Commencement of work" includes any of the following: initial project kickoff meeting, project planning and scoping activities, research and discovery work, system access and configuration, or any other preparatory activities undertaken by our team.
If a project is cancelled by the client before any work has commenced — meaning before the project kickoff meeting and before any preparatory activities have been initiated — the deposit may be refunded in full, less a 10% administrative processing fee. Refund requests for pre-commencement cancellations must be submitted in writing within five (5) business days of the deposit payment.
Monthly service plans and retainer agreements provide ongoing consulting, maintenance, optimization, and support services on a recurring basis. Monthly fees are charged at the beginning of each service period.
Monthly service plan fees are non-refundable once the service period has begun. If you wish to cancel a monthly service plan, you must provide written notice at least thirty (30) days before the next billing date. Upon receipt of proper cancellation notice, your service plan will continue through the end of the current paid period and will not renew.
We do not provide prorated refunds for partial months of service. If you cancel mid-month, your services will continue through the end of the current billing period, and no refund will be issued for the unused portion of that period.
Either party may cancel a service agreement in accordance with the cancellation provisions specified in the applicable service agreement. In the absence of specific cancellation provisions, the following general terms apply:
Upon cancellation, we will provide the client with all completed deliverables and work product for which payment has been received. We will also provide reasonable transition assistance to help the client continue operations or engage a replacement service provider.
Refunds may be considered in the following circumstances:
Refund eligibility is determined on a case-by-case basis. We reserve the right to offer service credits, additional work, or other remedies in lieu of monetary refunds where appropriate.
The following services and fees are non-refundable under all circumstances:
Payment for completed work is due regardless of whether the client chooses to implement or use the deliverables. If a client receives and accepts a deliverable — including automation workflows, integration configurations, reports, documentation, or other work product — payment for that deliverable is non-refundable.
"Acceptance" of a deliverable occurs when: (a) the client explicitly approves the deliverable in writing; (b) the client uses or deploys the deliverable in their business operations; or (c) the client fails to provide written objections within ten (10) business days of delivery.
Custom development work, including custom automation workflows, custom integrations, custom AI configurations, and bespoke software solutions, involves significant upfront investment of time and expertise. Custom development work is non-refundable once development has commenced.
We strongly recommend that clients review and approve detailed specifications and wireframes before custom development begins. Changes to specifications after development has commenced may result in additional fees and timeline adjustments. We will communicate any scope changes and associated costs before proceeding.
AI automation projects involve the design, configuration, testing, and deployment of automated workflows using AI and machine learning technologies. Due to the experimental and iterative nature of AI automation, clients should understand that:
If an AI automation solution fails to meet objectively measurable specifications defined in the written SOW, we will work to remedy the issue at no additional charge. If we are unable to remedy the issue within a reasonable timeframe, a partial refund may be considered.
Subscription-based services, including ongoing automation monitoring, maintenance plans, and support subscriptions, are billed on a recurring basis. Subscription fees for the current billing period are non-refundable. To avoid being charged for the next billing period, cancellation must be received in writing at least thirty (30) days before the next billing date.
We strongly encourage clients to contact us directly to resolve any billing disputes before initiating a chargeback with their bank or credit card company. Chargebacks initiated without first contacting us may result in suspension of services and may be disputed by us with supporting documentation.
If a chargeback is initiated for services that were properly rendered in accordance with the service agreement, we reserve the right to pursue collection of the disputed amount plus any chargeback fees, collection costs, and reasonable attorney's fees. We maintain detailed records of all service delivery activities to support dispute resolution.
To request a refund, please submit your request in writing to hannahfurnald@furnaldaisol.com with the subject line "Refund Request." Your request should include:
All refund requests must be submitted within sixty (60) days of the original payment date. Refund requests submitted after sixty (60) days will not be considered, except in cases of billing errors or duplicate payments.
Upon receipt of a refund request, we will acknowledge your request within three (3) business days. We will review your request and respond with our determination within fifteen (15) business days. Complex cases may require additional time, and we will notify you if additional time is needed.
Our review process includes: (a) reviewing the service agreement and Statement of Work; (b) reviewing all project communications and deliverables; (c) assessing whether the refund request meets the criteria set forth in this Policy; and (d) determining the appropriate resolution, which may include a full refund, partial refund, service credit, or additional remediation work.
Approved refunds will be processed within ten (10) business days of approval and will be issued via the original payment method where possible. Processing times may vary depending on your bank or payment provider.
We recognize that exceptional circumstances may arise that are not fully addressed by this Policy. We reserve the right to make exceptions to this Policy on a case-by-case basis at our sole discretion. Making an exception in one case does not obligate us to make exceptions in similar cases in the future.
If you believe your situation warrants an exception to this Policy, please contact us to discuss your circumstances. We are committed to fair and reasonable resolution of all client concerns and will consider each situation thoughtfully.
For refund requests, billing questions, or concerns about our services, please contact us:
We value our client relationships and are committed to resolving any concerns promptly and professionally. Our goal is always to deliver exceptional value and to ensure that every client engagement is a positive experience. If you have concerns about the quality or delivery of our services, please contact us before requesting a refund so that we have the opportunity to address your concerns directly.
This Refund Policy was last reviewed and updated on June 1, 2025. We reserve the right to modify this Policy at any time. Changes will be effective upon posting to our website.
